Frequently asked questions

How does it work?

LugLess finds and compares the absolute lowest UPS and FedEx rates to ship your package. If that’s all you need from us, there is no other cost to using our platform. But, if you need a little more help with your shipment, we’ve got you covered. For an additional fee, you can add extra features, like Value Protection or live support, which means you’ll have access to a real, live LugLess team member who will answer any questions you have

What can I ship?

Customers can ship clothes, shoes, accessories only (No housewares, breakables, electronics). All items must be packaged properly in new double-walled corrugated boxes, or a sturdy suitcase, with adequate protection of the contents to prevent damage.

Where can I ship?

You can use LugLess to ship to any domestic address within the United States.