LugLess Loyalty Program - Terms and Conditions

These Terms and Conditions ("Terms") govern your participation in the LugLess Loyalty Program ("Program"), which is offered by Luggage Forward LLC, d/b/a LugLess ("LugLess"). By enrolling in the Program or using any Program benefits, you agree to these Terms.

1. Eligibility and Enrollment

  1. The Program is open to individuals who have a valid LugLess account and are not an Affiliate of LugLess.
  2. Enrollment in the Program is free. You can enroll by creating an account on the LugLess website.
  3. LugLess reserves the right to refuse enrollment to any applicant and to remove any user from the Program at its sole discretion.

 

2. Earning Points

  1. Points can be earned on eligible transactions as determined by LugLess. Eligible transactions may include purchases of LugLess services. LugLess reserves the right to determine which transactions are eligible.
  2. The number of points earned per eligible transaction is based on the member's loyalty tier as follows:
    1. First Tier: 1 point for each dollar spent.
    2. Second Tier: 1.25 points for each dollar spent.
    3. Third Tier: 1.5 points for each dollar spent.
  3. LugLess reserves the right to adjust the point calculation rates at any time, at its sole discretion.
  4. Points will be credited to your account within a reasonable time after the trip is completed.
  5. LugLess may offer bonus points or special promotions at its discretion. These offers may have separate terms and conditions.
  6. Points have no cash value and cannot be redeemed for cash.
  7. 3. Redeeming Points
  8. Points can be redeemed for rewards as offered by LugLess. Rewards may include discounts on LugLess services, or other benefits as determined by LugLess.
  9. The number of points required for each reward will be determined by LugLess and may be changed at any time.
  10. Redemption of points is subject to availability and any restrictions set by LugLess at any time.
  11. LugLess reserves the right to modify, suspend, or cancel any reward at any time for any reason.

 

4. Program Administration

  1. LugLess reserves the right to interpret and apply these Terms at its sole discretion.
  2. LugLess may modify, suspend, or terminate the Program or any part thereof at any time, with or without notice.
  3. LugLess may change these Terms at any time by posting the updated Terms on the LugLess website or notifying you by email. Your continued participation in the Program after any changes constitutes your acceptance of the new Terms.
  4. LugLess is not responsible for any errors or omissions in the administration of the Program.

 

5. Account Information and Responsibility

  1. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.   
  2. You agree to provide accurate and complete information when enrolling in the Program and to update your information as necessary.
  3. LugLess is not responsible for any unauthorized use of your account.

 

6. Termination

  1. LugLess may terminate your participation in the Program at any time if you violate these Terms or engage in any fraudulent or abusive activity.
  2. You may terminate your participation in the Program by notifying LugLess in writing.
  3. Upon termination, any unused points will be forfeited.

7. Limitation of Liability

  1. LugLess shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Program or these Terms.   
  2. To the extent permitted by law, LugLess’s liability shall be limited to the value of the redeemed rewards or the amount of points in the member’s account, whichever is less.

 

8. Governing Law

  1. These Terms shall be governed by and construed in accordance with the laws of Delaware.
  2. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Delaware.

 

9. Entire Agreement
These Terms constitute the entire agreement between you and LugLess concerning the Program and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and LugLess.   

 

10.  Force Majeure

  1. Definition: For purposes of these Terms, “Force Majeure” means any event beyond LugLess's reasonable control, including but not limited to: acts of God, war, terrorism, riots, civil unrest, fire, explosions, floods, epidemics, pandemics, strikes, lockouts, or other labor disputes, shortages of materials or equipment, failures of telecommunications or utility services, government actions, orders, restrictions, or regulations, and disruptions to transportation or shipping.
  2. Effect of Force Majeure: LugLess shall not be liable or responsible for any failure or delay in the performance of its obligations under these Terms, including but not limited to the operation of the Program, the awarding or redemption of points, or the provision of rewards, to the extent such failure or delay is caused by a Force Majeure event.
  3. Suspension of Obligations: In the event of a Force Majeure event, LugLess's obligations under these Terms shall be suspended for the duration of the Force Majeure event and for a reasonable period thereafter to allow LugLess to resume its operations.
  4. Efforts to Resume Performance: LugLess will make reasonable efforts to mitigate the effects of any Force Majeure event and to resume the performance of its obligations as soon as reasonably practicable.

      5. No Liability: LugLess shall not be liable for any losses, damages, or expenses incurred by any participant as a result of a Force Majeure event.

 

11. Contact Information

If you have any questions about these Terms or the Program, please contact LugLess at support@lugless.com.

By participating in the LugLess Loyalty Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

 

Last updated: May 5, 2025