LugLess.com Terms of Service
You (hereinafter “Customer”) agree to and acknowledge the following with respect to any services ordered (hereinafter “Booking”) by you or on your behalf from LugLess and its parent, subsidiaries and/or affiliates (hereinafter “LugLess” or “us”):
LugLess provides a platform to facilitate shipments via common carrier (hereinafter “Carrier”) and Customer desires to utilize the services. LugLess is willing to offer its services to Customer in accordance with the terms of this agreement and the operating rules or policies published by LugLess. These Terms incorporate by reference the Privacy Policy, as updated from time to time. By using the Services, Customer acknowledges that they have reviewed and agree to the Privacy Policy, which governs LugLess’ collection, use, and disclosure of personal information.
Description of Service. Pursuant to the terms and conditions set forth in this agreement, LugLess will generate and provide shipping labels (hereinafter each a “Waybill” and collectively “Waybills”) for shipping of suitcases, boxes, or cases (hereinafter each an “Item” and collectively “Items”) via Carrier. LugLess provides significantly limited customer support unless Customer chooses to purchase a support plan (hereinafter “Support Plan”). LugLess does not transport shipments and does not take possession, custody, or control of Items at any time. LugLess' service is limited to generating Waybills and facilitating electronic carrier transactions. All transportation is performed solely by independent third-party carriers.
LugLess reserves the right at its sole discretion to refuse, cancel, suspend, terminate, delay, or hold any shipment for any lawful reason, including concerns relating to safety, regulatory compliance, security, fraud, operational feasibility, or violation of these Terms. Customer agrees that LugLess may modify, suspend or discontinue any aspect of the services at any time and without prior notice, in which case LugLess shall not be liable to Customer or any third party. All services are not available in all areas.
Customer further agrees that services are subject to all terms and conditions imposed by Carriers and any other third party engaged to handle, route, store, process, or otherwise interact with shipments including but not limited to, any transportation agreements, applicable tariffs, other rules or procedures or terms and conditions described on such companies’ websites. All services are subject to the terms set forth in the FedEx Service Guide and the UPS Legal Terms and Conditions.
Privacy and Data Protection. LugLess’ handling of personal information is governed by the Privacy Policy. Customer acknowledges that all information provided in connection with a Booking, including shipment details, addresses, and identifiers, is provided at Customer’s direction and subject to the Privacy Policy. LugLess does not independently verify personal information supplied by Customer and has no obligation to correct or supplement such information.
Shipments Involving Minors and Camp Shipments. Certain Bookings may involve Items belonging to a minor, including shipments to or from camps, schools, or similar programs (“Camp Shipments”). Customer represents and warrants that any Camp Shipment is arranged by a parent, legal guardian, camp, school, or other authorized adult, and not by a minor.
LugLess does not provide services directly to children, does not permit minors to create accounts, and does not knowingly collect personal information directly from children. Any information relating to a minor is provided by an authorized adult and is used solely for logistics, routing, delivery, and return purposes, in accordance with the Privacy Policy.
Assignment of Claims against Carrier. Customer assigns to LugLess any and all claims Customer may now have or later acquire against any carrier, and agrees to fully cooperate (at Customer’s expense) in filing, documenting, supporting, or enforcing such claims. Customer irrevocably waives any direct claim against any carrier for shipments booked through LugLess. Customer further agrees not to dispute or interfere with LugLess’ handling, settlement, compromise, or release of such claims, and acknowledges that LugLess has sole discretion to determine whether and how a Carrier claim will be pursued.
Rates & Rate Adjustments. Rates generated and displayed on the LugLess website are based upon the address information and shipment characteristics provided by the Customer at the time of inquiry. Items will be charged at their billable weight, which is the greater of the actual weight and the dimensional weight. The dimensional weight of an item can be calculated by measuring the longest point of each side and multiplying the Length x Width x Height, in inches, and dividing that number by 139. Final rates charged to the Customer will be based upon the Carrier-verified actual shipment characteristics, including billable weight, dimensional weight, and size, of each Item that is shipped and verified during the shipment process. If the billable weight of any shipped Item exceeds the maximum billable weight allowed for the purchased Item category, fees will be recalculated and prorated based on the per-pound rate of the service purchased (hereinafter “Rate Adjustment”).
LugLess will email the Customer a summary of any fees and/or adjustments charged by the Carrier that result from the Customer providing incorrect, incomplete, or inaccurate information at the time of booking. Customer may contact LugLess to dispute the Rate Adjustment within 7 days of receiving receipt of the shipment summary email and LugLess will make commercially reasonable efforts to investigate Rate Adjustment disputes. The final determination regarding disputed Rate Adjustments will be at the sole discretion of the Carrier, based on the Carrier’s measurement data.
Customer will be charged by LugLess for all fees applied by a Carrier in conjunction with their shipment, including additional handling fees, large package fees, address correction fees, residential delivery fees, and delivery intercept fees. LugLess is not responsible for any fees charged by any third party pickup or delivery location, such as a hotel, resort, golf course or Carrier location for handling the shipment. Customer agrees that failure to pay any outstanding balance may result in suspension of services, referral to collections, and recovery of all reasonable costs of collection, including attorneys’ fees.
Rates are subject to change without notice. Customer expressly authorizes LugLess to automatically charge any payment method on file for all Carrier-assessed fees, adjustments, penalties, or corrections, and agrees that LugLess’ and Carrier’s measurement data are final and binding for billing purposes.
Billing & Payment. Rate Adjustments will be automatically billed to the credit card that was used to purchase the original shipment after the shipment is delivered and Carrier has completed its verification and billing process, typically within three weeks of the shipment delivery. Customer acknowledges and agrees that LugLess will bill their credit card for the Rate Adjustment without further authorization.
Initiating a chargeback constitutes a breach of these Terms of Service and voids all warranties, support plans, guarantees, and value protection. LugLess reserves the right to refuse future service to any Customer who initiates a chargeback. Customer is responsible for all credit card chargeback fees that may be incurred when a chargeback is decided in favor of LugLess. Initiating a chargeback will waive Customers right to all warranties including delay, loss, damage protection. If LugLess is unable to charge the credit card that was used to purchase the original shipment, LugLess may bill other payment methods on file or Customer may be notified via email with instructions to settle the outstanding balance. Failure to make payment within 30 days may result in a one time $20 late fee + 1% compounding monthly interest on any outstanding balance until it is paid in full.
Address Information. LugLess is not responsible for delay or loss of any Item resulting from incorrect, incomplete or invalid address information provided by Customer. The Customer will be responsible for any Rate Adjustments associated with correcting or changing address information and/or fees associated with returning undeliverable Items to the origin address. LugLess cannot ship to Post Office boxes, airports, or cruise ports. Customer agrees that LugLess may rely entirely on the address provided at booking without independent verification and shall have no obligation to correct, supplement, or validate any address information.
Camp Shipment Labeling. For Camp Shipments, Customer is encouraged to use unique assigned identifiers, session codes, cabin or unit designations, or similar non-descriptive labels rather than a minor’s full name, wherever practicable. LugLess does not require the inclusion of a minor’s age, date of birth, or other sensitive personal information on shipping labels or manifests. Any grouping identifiers (including session or housing designations) are used solely for logistical coordination. Where a Camp Shipment includes a residential address, Customer represents that such address belongs to a parent or legal guardian or is otherwise authorized for use. LugLess shall not be responsible for any loss, delay, misdelivery, or third-party disclosure arising from address or labeling information supplied by Customer.
Cancellations and Changes. Your Support Plan’s refund policy will determine if a fee will be charged for any changes made to your Booking. When applicable, all change and cancellation fees will be assessed once for each shipment tied to a Booking.
Refunds for unused labels are available only if the Waybills are removed from the trip before any package enters transit and are subject to your Support Plan’s refund policy. Once any package on the trip receives a carrier scan, the Customer is ineligible for a refund. Bookings that are suspected to be fraudulent are subject to cancellation while forfeiting refunds, credits, voiding Support Plans, and rendering the account ineligible for future bookings.
Non-Refundable. This shipment can be canceled at any point before it is shipped for a fee equal to the lesser of $40 or the amount paid for the shipment. This shipment can be changed at any point before it is shipped for a fee of $10.
Partially Refundable. This shipment can be canceled at any point before it is shipped for a fee equal to the lesser of $20 or the amount paid for the shipment. This shipment can be changed at any point before it is shipped without any penalties or fees.
Fully Refundable. This shipment can be canceled or changed at any point before it is shipped without any penalties or fees.
Changes made to any aspect of a shipment may result in the generation of new Waybills for all Items in a shipment and Customer will be required to use the new Waybills. Changes to some aspects of a shipment may be restricted or unavailable one or more days before the scheduled shipment date. Changes made prior to the original scheduled pickup date are subject to any rate difference resulting from the changes including, but not limited to: address, service type, bag quantity, bag type, and value protection.
Any shipment not tendered to Carrier within 7 days of original shipment date will be automatically canceled and any remaining balance after the cancellation fee will be stored as a LugLess account credit (hereinafter “LugLess Credit”) expiring after 12 months. LugLess Credit is non-transferable and can not be redeemed for cash.
Value Protection. As disclosed below under “Warranties” and “Warranty and Liability Disclaimer,” LugLess’ liability related to your use of this website and any Services obtained through this website is significantly limited. Should you wish to consider and purchase Value Protection for your shipments, please visit Terms of Value Protection. Purchasing Value Protection does not create an insurance relationship, does not guarantee reimbursement, and does not alter Customer’s obligations to mitigate losses and comply fully with packaging, labeling, and Carrier requirements.
Preparing your Shipment, Each Item must be prepared in a manner consistent with shipping best practices. LugLess accepts no liability for damage of any kind to your Item or contents, including any damage to the exterior of any Item caused by adhesive from Waybill pouches or tape, soiling, marking, or other types of surface damage. Customer understands and agrees that improper packaging is the most common cause of shipment loss or damage and that Carrier determinations relating to packaging sufficiency are final and binding.
Container. Each Item must be packaged in a container suitable for parcel transport. If shipping in the Box category, Customers must use a new, heavy-duty, double-walled, corrugated cardboard box that is rated for the weight of the contents. Boxes that are used, single-walled, lightweight/retail, damaged, or otherwise not fit for shipping are not permitted. Items shipped in suitcases or purpose-built hard travel cases (e.g., golf, ski, snowboard) may be shipped without an outer box, provided the case is hard-sided, in good condition, and properly secured. LugLess may refuse, reclassify, or apply additional charges to non-compliant packaging and is not liable for damage or loss arising from failure to meet these requirements. Damage during transit to wheels, zippers, and handles is not covered. Non-permitted containers include, without limitation, plastic bins, plastic moving or storage bags, unsealed packaging, or any other container not designed for standard parcel shipping. Shipments tendered in non-permitted containers or otherwise in violation of these packaging requirements are excluded from all liability, coverage, guarantees, and Value Protection.
Packaging. The contents of your Item should be adequately packaged with the necessary internal and external protective material to prevent damage during shipment.
Waybills. Each Item must have a unique, LugLess-provided Waybill securely attached to the outside in a manner that is clearly visible and will remain secured to the Item during shipment. A copy of the Waybill or a piece of paper with Customer’s full name, phone number, and delivery address must be placed inside each Item.
Locking. Unboxed Items must be locked. Failure to lock unboxed Items will void Customer’s right to file a claim for lost or missing contents of Items. Zip ties can be used to lock luggage. LugLess does accept no liability for damages to locks.
Disallowed Goods. No service shall be rendered in the transportation of any prohibited or restricted goods. Any Item that presents an operational, legal, safety, regulatory, or reputational risk, as determined in LugLess’ sole discretion, is prohibited, including any shipment that contains any of the following items (“Disallowed Goods”) will void any warranties expressly provided to you herein and may be in violation of local, state or federal law:
(a) Electronics including, but not limited to, televisions, laptops, personal computers, stereo equipment, personal audio devices, household appliances, cell phones, range finders, and display screens;
(b) Batteries including all wet or lithium batteries including, but not limited to, batteries integrated within electronic devices such as cell phones, laptops, tablets and personal audio devices;
(c) Alcohol including alcoholic beverages, or anything containing alcohol including, but not limited to, perfume, cologne, nail polish, hand sanitizer;
(d) Drugs including all illegal narcotics, prescription medications, over the counter medications, vitamins, supplements and medical equipment (including test meters) as defined by any jurisdiction where a shipment may originate, terminate or pass through during transportation;
(e) Gambling Devices;
(f) Firearms & Ammunition;
(g) Hazardous Materials including poisons, hazardous or corrosive chemicals, poisons, tear gas, mace, pepper spray, dry ice, infectious substances, any explosives such as fireworks and any flammable or combustible materials such as gasoline;
(h) Pressurized Containers including, but not limited to, aerosol cans such as shaving cream, sunscreen, bug repellent, body spray, perfume, hair spray and CO2 cartridges;
(i) Live Animals including pets and insects;
(j) Animal Carcasses including animal corpses, animal heads or other parts for taxidermy and meat or poultry products intended for human consumption;
(k) Human Remains including human corpses, fetal remains, human body parts, cremated or disinterred human remains, or components thereof;
(l) Hazardous Waste including, but not limited to, used hypodermic needles or syringes, or other medical waste or as defined as a solid waste that meets any of the criteria of the hazardous waste;
(m) Waste including any items considered garbage or intended for disposal;
(n) Cash or Negotiable Papers including coins, cash, currency stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler’s checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons, and bearer bonds, and negotiable instruments (such as drafts, bills of exchange, or promissory notes, checks); or other cash equivalents;
(o) Tobacco products, including cigarettes, cigars, chewing tobacco and pipes;
(p) Any food item including spices, oils or any other organic matter or perishable items;
(q) Any item considered hazardous material by the Federal Aviation Administration: https://www.faa.gov/hazmat/packsafe/ ;
(r) Any item listed by Carriers to be prohibited and/or a dangerous good. UPS Prohibited Items
(s) Any other item specified from time to time by LugLess including packages that are wet, leaking or emit an odor of any kind; shipments that may cause damage or delay to equipment, personnel or other shipments; or shipments or commodities that require a local, state or federal license for their transportation or that are prohibited by applicable local, state or federal law.
Violators of the Federal Hazardous Materials Regulations (49 CFR parts 100—185) may be subject to civil penalties of up to $75,000 for each violation ($175,000 if the violation results in severe injury or substantial destruction to property).
Shipment of Disallowed Goods voids all warranties, guarantees, credits, and protections and constitutes a material breach of these Terms. LugLess may dispose of such Items without liability, reimbursement, or notice.
Pickups. Same-day pickups are unavailable. Carriers do not perform pickups on weekends. Pickup windows are estimates and not guaranteed. Pickup upgrade fees are non-refundable; if a pickup fails, the upgrade amount will be issued as LugLess Credit. LugLess is not responsible for failed pickups caused by the Customer’s failure to follow the outlined requirements. In the event of a failed pickup, LugLess will reschedule up to three (3) times. LugLess does not guarantee pickup windows and is not liable for operational decisions by Carriers, including but not limited to rerouting, inspection holds, security delays, or refusal to transport Items.
Delivery. LugLess will generate Waybill(s) that provide a scheduled delivery of your Items on or before the selected delivery date. LugLess has no liability for shipments arriving early. If you purchase a Support Plan that includes a guarantee policy, a LugLess Credit will be issued in the event of a delayed delivery subject to the limits, restrictions, and exemptions in these Terms. If your Item enters the Carrier network before 4:00 pm local time before or on the scheduled shipment date and it does not arrive by the scheduled delivery then you may be eligible for a LugLess Credit.
No Guarantee. If an Item is delayed for any reason, LugLess will not provide any refund or LugLess Credit. LugLess has no control over Carrier delivery decisions, rerouting, holds, returns, or security interventions and shall have no liability for any such actions.
Carrier Guarantee. If an Item is delayed and Carrier admits fault by issuing a service refund, LugLess will issue Customer a $10 LugLess Credit which will be stored on their LugLess account for 12 months.
Full Guarantee. If an Item is delayed, LugLess will issue Customer a $20 LugLess Credit upon Customer’s request which will be stored on their LugLess account for 12 months. As disclosed below under “Warranties”, delayed shipments must meet minimum guidelines to qualify for the guarantee.
Hold for Pickup. Items shipped directly to a Carrier store or affiliated location where they will be held for pickup may be subject to additional fees at the sole discretion of the hold location. It is the Customers responsibility to confirm that the store will hold in advance of the shipment and store hours. Items may be routed to an alternate location at the sole discretion of the Carrier. Any shipment containing an item that exceeds the size or weight limits of any Carrier store or affiliated location may result in the entire shipment being returned at the Customer's expense. Government issued photo identification is required to collect luggage from a hold location. Luggage will be held for up to 7 days. If it is not collected within 7 days it will be returned at the Customer's expense or sent to a lost and found facility in the Carrier network for a reasonable amount of time before it is discarded.
Signature Release. Items may be delivered without a signature at the sole discretion of the Carrier. Once any Item is delivered, LugLess is not responsible for any Item delivered with or without signature. If a shipment is delivered to a business, a signature may be required for delivery. LugLess will not be liable for delayed or returned shipments due to a business being closed, or the absence or refusal of a person to sign for the shipment.
Returned Shipments. If a shipment is returned to the LugLess holding facility in Denver, Colorado, it will be held for up to 7 days. Customer will be required to purchase a shipment to return item(s) to the intended address. If not completed, LugLess will return the shipment to a lost and found facility in the Carrier network as an unclaimed shipment.
LugLess is not responsible for any Return to Sender (RTS) shipment resulting from incorrect or incomplete delivery information provided at booking, refusal or denial of delivery at the destination, or any other circumstance attributable to the Customer. Customer bears all risks of loss or damage during any return-to-sender movement initiated due to Customer error, refusal, unavailability, or incorrect address information.
Indemnity. Customer agrees to defend, indemnify and hold LugLess and its owners, officers, directors, shareholders, workers, clients, and agents harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions in connection with your use of this website or any of the LugLess Services, including but not limited to, shipment of any Disallowed Goods as defined below. Customer’s indemnity obligation applies to all claims—even those alleged to arise from LugLess’ negligence—except to the limited extent prohibited by applicable law. This indemnity is intended to be interpreted broadly to protect LugLess from all third-party claims arising out of Customer’s acts, omissions, shipments, or violations of these Terms. This indemnity includes claims arising from or relating to Camp Shipments, the provision of information relating to minors, or any alleged violation of privacy or data protection laws resulting from information supplied by Customer.
Warranties. LugLess accepts no liability for damaged Items, or damaged or lost Item contents. Should you wish to consider and purchase Value Protection for your shipments, please visit Terms of Value Protection. Customer understands that delays are common in Carrier networks and that LugLess has no control over routing, timing, or Carrier operational decisions. LugLess shall not be liable for any damages arising from delay, regardless of cause, beyond any express limited guarantees described herein.
Delayed Shipments. LugLess will be in no way responsible for any losses, personal or business related, arising from a delayed Item. In the event that an Item enters the Carrier’s shipping network on the scheduled shipment date and does not arrive on or before 11:59pm local time on the delivery date excluding delays due to factors beyond LugLess’ control including, but not limited to: direct or indirect, acts of God, the unavailability or refusal of a person to accept delivery of the shipment; incomplete or incorrect address information; insufficient information provided by a customer; failed delivery attempt, use of voided Waybills; weather events; failure of delivery equipment; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; Hazardous Materials packages improperly offered for transport; improperly packaged liquids or gels that leak and damage surrounding items; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; natural disasters; delay or seizure by Customs or similar authority; your shipment may be eligible for a guarantee as disclosed above under “Delivery”. Shipment delays due to these occurrences void all responsibility and liability of LugLess.
Nondelivery. In the event when an Item stops tracking and is not delivered by the Carrier, LugLess’ liability for the lost Item is limited to a maximum of $100 or the Value Protection purchased by the Customer. In order to file a claim, Customer must make a reasonable effort to locate missing items within the Carrier network. This includes, but is not limited to, opening a formal investigation with the Carrier within 72 hours of the last tracking stamp, providing them with a detailed description of the missing Item, and allowing them sufficient time to complete their investigation.
Right to Inspect. LugLess and its agents reserve the right to inspect and open any Item shipped by LugLess. Prohibited items shipped/found by the carrier will be removed and discarded, and the Customer is not entitled to reimbursement.
Warranty and Liability Disclaimer. CUSTOMER ACKNOWLEDGES THAT LUGLESS’ TOTAL ROLE IS LIMITED TO THE PURCHASE AND PROVISION OF WAYBILLS, AND LUGLESS DOES NOT GUARANTEE PICKUP, TRANSPORT, TRACKING, DELIVERY, CARRIER PERFORMANCE, OR SHIPMENT OUTCOME. EXCEPT FOR THE EXPRESS WARRANTIES MADE TO YOU UNDER THE HEADING ABOVE ENTITLED “WARRANTIES”, ALL INFORMATION CONTAINED ON THIS WEBSITE AND ANY AND ALL SERVICES PROVIDED TO YOU BY LUGLESS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. LUGLESS, ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION ON THIS WEBSITE AND ANY SERVICES PROVIDED TO YOU BY LUGLESS, ITS EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS, INCLUDING, BUT NOT LIMITED TO ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE SHIPPING AND TRANSPORTATION COMPANIES PROVIDING SERVICES FOR AND ON BEHALF OF LUGLESS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LUGLESS OR ITS AFFILIATES. LUGLESS AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SHIPPING OR TRANSPORTATION COMPANIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. LUGLESS AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, OR ACTS OF ANY GOVERNMENT OR AUTHORITY. ANY CARRIER REJECTION, FAILURE TO SCAN, OR REFUSAL CAUSED BY CUSTOMER’S PACKAGING, LABELING, TIMING, OR NON-COMPLIANCE VOIDS REFUNDS AND GUARANTEES.
IN NO EVENT SHALL LUGLESS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE, OR FOR ANY SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF LUGLESS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL LUGLESS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT DAMAGES RELATED TO YOUR USE OF THIS WEBSITE, OR ANY SERVICES OBTAINED THROUGH THIS WEBSITE, IN EXCESS OF THE LESSER OF THE FEES PAID BY YOU TO LUGLESS DURING THE ONE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $100. THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, SURVIVE TERMINATION OF SERVICES, AND APPLY REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE). ABSENT THE PURCHASE OF VALUE PROTECTION, LUGLESS’ MAXIMUM TOTAL LIABILITY FOR ANY LOSS, DAMAGE, DELAY, MISDELIVERY, OR OTHER CLAIM ARISING FROM OR RELATING TO A SHIPMENT IS LIMITED TO ONE HUNDRED DOLLARS (US $100.00) PER SHIPMENT, REGARDLESS OF THE NUMBER OF ITEMS OR CLAIMS ASSERTED.
General; Governing Law. This Agreement and all disputes, claims, or controversies arising out of or relating to your use of the website or any services provided by LugLess shall be governed exclusively by the laws of the State of Delaware, without regard to conflict-of-law principles.
Venue for Non-Arbitrable Claims. Except as required to enforce the arbitration provision, Customer consents to exclusive jurisdiction of the state and federal courts in Denver, Colorado. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
Arbitration Agreement; Class Action Waiver. All disputes shall be resolved by binding arbitration administered by AAA. No class actions. No consolidated claims. Arbitration may occur by video conference.
Severability. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
Entire Agreement. This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and LugLess with respect to this website and any services provided to you by LugLess and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and LugLess with respect to the matter set forth herein. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Force Majeure. Neither LugLess nor any Affiliate or any of their respective Suppliers shall be deemed to be in default of this Agreement or be liable for any delay or failure in performance resulting directly or indirectly from any act of God, civil or military authority, civil disturbance, war, strike, fire, earthquake or other cause beyond its control.
You further agree that you have read and agree to be bound by the terms contained in LugLess’ Terms of Use, and Privacy Policy which may be found on LugLess’ website and that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of LugLess’ services.
Changes to These Terms. From time to time, we may update these Terms of Service and Privacy Policy to reflect changes in our business, services, or the law.
If a change is material—meaning it affects your rights or obligations—we’ll give you reasonable notice, such as an email to your registered address or a notice on our website. By continuing to use our services after the new Terms take effect, you agree to the updated version. Continued use of the website after any change constitutes acceptance of updated Terms. Customer is responsible for regularly reviewing these Terms.
Any rights not expressly granted herein are reserved.
Last updated: January 28, 2026